O.T.H Terms and Conditions
- Driven miles will be calculated as the quickest route between two places as defined on Google Map (standard settings applied), and rounded up to a whole mile. Google Map is the ONLY source to be used for purposes of calculating all driven mileage charges. All prices that are quoted by us is calculated through Google Map Mileage.
- It is very important that all the detail that you have given us is accurate. We therefore advise all our customer's to please check & ensure that they have given us correct date, time of arrival, accurate flight number and other travel detail, these must be valid as we cannot be held responsible for any reservation(s) cancelled/ rejected / not guaranteed due to invalid/incorrect/ travel details.
- The company reserves the right to make use of sub contractors to provide the service to the passengers. These sub contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated with the London Taxi & Private Hire Office.
- Booking enquiry or any other enquiry will be replied to between 09.00 to 00.00 UK time and if the enquiry needs a urgent reply then please contact us on +44(0)2033973753 and you will be put through to a member of staff of customer service who can help you.
- O.T.H reserves the right to make use of different makes of car from the image shown on the booking page to provide the transfer. The type of car you book for e.g. Saloon, you will get a Saloon car, however not of the same make and model shown on the booking page. This is because you will get the next available Saloon car, unless you have special requirement. This also goes for all the other types of car shown on the booking page.
Payment and Deposits
- All prices quoted are per car and not per person except airport share.
We dont charge any fees for using your Credit card.
- All airport pickup must be paid in advance when picking or returning from any airports.
- An additional surcharge of 50% on the prices listed on this site may be added on the following dates: 25, 26, 31 December and New Years day 1 January.
- The company provides the passenger the option of additionally booking a baby seat, which will be £3 extra to the prices quoted. The passenger must state the age of the child.
- Please bear in mind that babies/children are regarded as passengers and to book the vehicle size accordingly.
- Any additional pick up or set down not stipulated in the passengers initial booking will incur a £2 charge for each additional pickup or set down within 2 miles radius.
- All our drivers are self-employed and insured for hire purpose with PHV licence. All the vehicles adopt a non-smoking policy. Driver operator will charge a violation fee of £30.00 (Sterling), if any passengers damaged or foiled their vehicles. (e.g.: Vomiting)
Airport Discounted Minicabs
- Airport discounted minicab offer customers the opportunity to book discount mini cabs for all airport pickup and drop off, where a particular driver going for an airport pickup or drop off and running at a loss mileage.
- Booking a discount taxi is only for the set times and dates available on the discount listed page.
- Please note that discounted airport booking date cannot be change from the date specified and must be paid in advance.
Minicab Sharing Scheme
- Minicab Sharing Advance Bookings under (Section 11, Transport Act 1985) -
licensed taxis and PHVs can provide a service at separate fares for up to eight passengers sharing the vehicle. The operator takes the initiative to match up passengers who book in advance and agree to share the vehicle at separate fares (lower than for a single hiring).
- Booking a share minicab is limited to one passenger and one suitcase per household and a minimum of 2+ passengers per car depending on the size of the vehicle.
- When you the passenger booked with OTH Airprt Minicab Sharing you agree to share the vehicle with other passenger(s) for a lower rate as oppose to the full fare per passenger.
- Under the data protection act - The safety of our passengers is a top priority for OTH Airport Minicab Share, and we have made all of our websites as secure as we can. Passengers' detail are stored securely and fully complies with the Data Protection Act and only the member's intended travel information can be accessed. For further information on Data Protection Act please visit the following link: https://www.gov.uk/data-protection/the-data-protection-act.
- If in the event we cannot match an airport sharing passenger with you once booking made or confirmed, we will revert your booking to a normal single private passenger journey fare, which will cost you the normal fare for that journey.
Tips on safety: - When it comes to minicab sharing, every single passenger is responsible for his or her own safety. However OTH Airport Minicab Share does recommend that passenger follows a few simple security tips laid out below:
- Avoid exchanging addresses or number
- Keep your belonging with you at all times
- If in doubt about the passenger(s) you are travelling with, you are under no obligation to travel together
- If you have any problem whatsoever, do give us a call on +442033973753 or text only on +44(0)7538370841 and we will do our best to help.
When booking OTH Airport Minicab Share there will be a list of postcode, if any of those pickup or drop-off postcode matches yours, to or from any airport you intends to travel to just click on the (Find Address) button, enter your full address with postcode manually in the box that appeared.
- We at OTH do not tolerate any form of harassment or inappropriate behavior from any passenger(s) to another passenger or from passengers to any driver(s) and reserved the right to cancel your booking at any time and ask you to leave the vehicle immediately and find some other means of transport.
- If your household wishes to book an Airport minicab share and more than one passenger wishes to travel in your household you should use quick quote instead of airport minicab share to book your journey.
- You must be age 18 and over to book an Airport Minicab Share with us and must be able to pay for your journey at any time booking is made. We accept all major debit and credit cards and do not charge any card processing fee. Driver won't have enough time to stop at every single cashpoint when doing these types of journeys payment must be made in advanced.
- We allow all passengers to book one to two weeks in advance with set dates between times to allow us to match your requirement with others, other than the dates we set, if you wish to book further in advance do give us a call on +442033973753 to discuss your options. However please make sure your booking is way in advanced and allow extra time from the times we provided for this type of share booking, as drivers will need more time to stop and pick other passengers along the way.
- We only provide Airport Minicab Share to and from all London airports only and we will advised you of any changes or services that may have added in the future with regards to Minicabs sharing and others that may have be of interest to you.
- Please note that when picking up from each airport arrival launch stipulated in the terms laid out in this agreement will take longer than necessary for Minicab Sharing where passengers may be force to wait on other passenger we are collecting at the same time due to delay, usually no longer than one hour after plane landed.
Airport Pickup Procedures
- Incoming flights are monitored 24 hours using airport, television or Internet information services.
- Customer’s arriving with long haul flights should not expect their driver to meet them inside the terminal building earlier then 30 minutes after the actual time of flight landing. We allow 30 minutes time for the immigration, customs and for luggage claim. However, during these 30 minutes your driver remains on standby outside the terminal building.
- Customer’s travelling with hand luggage only must inform us via email or by phone in advance, since they are likely to come out earlier. We will arrange for a driver to be inside the terminal building within 20 minutes after flight landed.
- On the day of your arrival, we will try and adjust schedules to the actual landing time (as the flight may be delayed or arriving earlier) so that these times are maintained but this cannot be guaranteed, particularly if a flight lands early.
- The Meeting Point for the Heathrow Airport is AIRPORT INFORMATION DESK in the Arrivals Hall at Terminal 1 to Terminal 4, and Costa café for Terminal 5. Otherwise for other airports such as Gatwick North and Stansted and Southend Airport, the meeting point is AIRPORT INFORMATION DESK, unless otherwise advised. Furthermore for Luton Airport and Gatwick South the Pickup point is at WH SMITH SHOP in the Arrivals Hall. However the meeting point for the London City Airport is OUTSIDE THE TERMINAL, unless advised for another pickup location.
- Neither O.T.H nor any of its contracted or sub-contracted drivers will accept responsibility for loss or damage to luggage. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times, if accompanying the luggage on the journey.
- The driver will have the right to refuse any passenger who has excess luggage, which would result in the car being unsafe while in transit or charge you extra. The reason for this is because the prices of journeys are given on the basis of the size of vehicle. Therefore the passenger has to make sure that the correct sized vehicle is booked according to the guidelines set out and to notify us of any excess luggage. The driver will kindly assist you to load your luggage if you prefer, but are not responsible for any damages to passenger’s luggage.
Cruise Terminal Pickup Procedures
- The meeting point for the Cruise Terminal Pick Up is outside the cruise but if the passenger has made an arrangement with our company or driver personally then that will be the meeting point.
Hotel & Postcode Pickup Procedures
- For the hotel pick-up, the driver will meet the customers by the reception area of the hotel and if the customers are unable to find the driver they need to contact the office on +442033973753.
- For the postcode pick-up, the driver will meet the customers outside the door and if the customers are unable to find the driver they need to contact office on +442033973753.
Waiting Time (Airport Transfers) - Meet and Greet
- The standard waiting/parking time covered in our quotation & meet/greet Transfer Cost is up to a maximum of 45 minutes incurred after the free standby 30 minutes after the actual landing time of your flight, as the flight landing time would be confirmed by BAA Flight Information Service. After the period of driver park inside the airport and waiting with name it would be 35 pence per minute plus additional parking fee.
In cases where a customer fails to show up after the 75 minutes of flight landing and we have not received any communication or instructions from the customer, the driver shall pull off from the terminal. Remember, we have no way of knowing whether you are on a flight - airlines will not tell us due to (Data Protection Act). The respective booking will then be considered as a NO SHOW and this would mean NO REFUND would be offered.
However, if we do receive your communication within 75 minutes, we will extend the waiting time and the driver shall remain inside the terminal until a contact has been made. However, in such case additional waiting and parking charges will have to be paid by the customer and shall be debited from the customer’s credit card or cash to the driver to cover the extra costs involved. The cost for this would be 35 pence per minute so therefore, all customers are sincerely advised to call us on our Phone Number: +44 (0)2033973753 to notify us about any delays they may have to face upon their arrival at Heathrow, Gatwick, Stansted, Southend Luton, and London City Airports.
Waiting Time (Hotel, Postcode & Cruise Terminal
- For the hotel pick-up, a 10 minutes period is given as an allowance from the actual pick-up time and it is absolutely free. If we are unable to make contact with the passenger (calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost. This is done in good faith bearing in mind that a customer may face some delays during their checking-out from the hotel or for any other reason. However, a waiting time thereafter will be charged 35 pence per minute.
- For the UK address pick-up, a 10 minutes period is given as an allowance from the actual pick-up time and it is absolutely free. If we are unable to make contact with the passenger (ringing the doorbell and calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost. This is done in good faith bearing in mind that a customer may face some delays for some reason. However, a waiting time thereafter will be charged 35 pence per minute.
- For the Cruise Terminal pick-up, a 10 minutes period is given as an allowance from the actual pick-up time and it is absolutely free. If we are unable to make contact with the passenger (calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost. This is done in good faith bearing in mind that a customer may face some delays for some reason. However, a waiting time thereafter will be charged 35 pence per minute.
- Neither O.T.H nor any of its contracted or sub-contracted drivers will accept responsibility for loss or damage to luggage. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times, if accompanying the luggage on the journey.
- The driver will have the right to refuse any passenger who has excess luggage, which would result in the car being unsafe while in transit or charge you extra. The reason for this is because the prices of journeys are given on the basis of the size of vehicle. Therefore the passenger has to make sure that the correct sized vehicle is booked according to the guidelines set out and to notify us of any excess luggage. The driver will kindly assist you to load your luggage if you prefer, but are not responsible for any damages to passenger’s luggage.
Cancellation and Refund Policy
- Should you wish to cancel your reservation, you can do so by telephoning our call center on +44 (0)2033973753. You will need to have your booking conformation in hand.
- Unless otherwise stated, cancellations can be made up to 1 clear working days of your minicabs transfer. So if you transfer is on Wednesday, you must cancel by 03.00 pm on Monday. If you cancel before the time period 85% of your money would be refunded to your credit and debit card, however the 15% would be deducted for cancellation charges.
- Cancellation that are not permitted within 1 clear working days of the date of your transfer and, should you not wish to cancel within time frame or fail to show up at the pickup point for any reason, the passenger will be charged for the full amount of your booking (including any parking charges).
- If you have missed your flight, then please contact us within the time frame of your journey for examples (Paris to London approximately takes around 1 hour 30mins) so therefore you are subject to inform us as soon as you know you have missed the flight). However if you choose to cancel the booking after your missed flight or cancelled flight then we would deduct 25% from the refund amount, but if you change your details to another day then there would be no charged incurred as the booking would be valid for the next given date for pickup.
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Cancellations or no show fees may be automatically deducted from the amount refunding back to your credit and debit card if paid in advance. If you have not paid in advanced then a member of staff will contact you to make cancellation fee payment on your credit card or make suitable arrangement.
