These Terms and Conditions govern the provision of services by O.T.H Mini Cabs (“O.T.H Mini Cabs”, “the Operator”, “we”, “our”, or “us”).
O.T.H Mini Cabs operates as a licensed Private Hire Vehicle (PHV) Operator authorised by Transport for London.
By making a booking with O.T.H Mini Cabs, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1.1 O.T.H. Mini Cabs, as the licensed private hire operator, accepts full responsibility for all bookings once accepted. A contract is formed between O.T.H. Mini Cabs and the passenger at the point of booking acceptance.
1.2 All liability in respect of the transportation service provided under an accepted booking rests with O.T.H. Mini Cabs. This includes responsibility for the provision of the service, the conduct of drivers, and any acts or omissions arising in connection with the journey.
1.3 Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so.
1.4 O.T.H Mini Cabs provides private hire transportation services including:
1.5 Bookings may be made through:
1.6 Customer enquiries are normally responded to between 09:00 and 00:00 (UK time).
1.7 Customers may contact the Operator using the following details:
2.1 O.T.H Mini Cabs operates under the regulatory framework established by Transport for London (TfL).
2.2 All private hire bookings must be accepted by the Operator before a driver is dispatched, in accordance with PHV licensing regulations.
2.3 Drivers are not authorised to accept bookings directly from passengers unless the booking has been made through the Operator.
2.4 All drivers operating under O.T.H Mini Cabs hold a valid Private Hire Driver Licence issued by Transport for London.
2.5 Vehicles used to fulfil bookings are licensed private hire vehicles and insured for hire and reward purposes.
2.6 The Operator may engage a Fulfilment Operator, being another licensed private hire operator, to provide services on its behalf where necessary.
2.7 Booking records are maintained in accordance with applicable regulatory and licensing requirements.
For the purposes of these Terms and Conditions, the following definitions apply.
Airport Booking
A booking where the pickup or destination is an airport.
Airport Meet and Greet Fee
A fee payable when a driver meets a passenger at or near the airport terminal and parks the vehicle in order to collect them.
App
The mobile application used by O.T.H Mini Cabs to dispatch bookings to drivers.
Authorised Payment / Card Payment
A payment made or authorised by the customer using a debit card, credit card, or other approved payment method.
Bank Holidays
Any day, other than Saturday or Sunday, on which banks in London are open for business. Business hours are typically 09:00 to 17:30.
Booking
A reservation accepted by the Operator for a private hire journey.
Collection Address
The pickup location specified at the time of booking.
Corporate Account
A Profile type used by businesses or organisations where invoices are generated monthly for bookings made by employees or authorised users.
Customer / Passenger
The person making the booking or travelling under that booking.
Destination Address / Drop-Off
The location specified as the drop-off point for the journey.
Fare / Charges
The price quoted for the journey at the time of booking.
Fulfilment Operator
A licensed private hire operator engaged by O.T.H Mini Cabs to provide services on behalf of the Operator.
No Smoking Policy
All vehicles operated by O.T.H Mini Cabs are strictly non-smoking. Smoking, vaping, or use of e-cigarettes inside vehicles is prohibited.
No-Show
Where a passenger fails to attend the pickup location within the applicable waiting period and cannot be contacted.
Operator
O.T.H Mini Cabs, the licensed private hire operator responsible for accepting and dispatching bookings.
Parking Fees / Airport Drop-Off Fees
Charges levied by airports, railway stations, or other facilities for parking or drop-off access.
Personal Account
A Profile type for individual customers allowing bookings to be made and invoiced weekly subject to an approved credit limit.
PayPal Payment
A payment made through the PayPal online payment service.
Profile
The unique user account created by a customer on the Site or App to manage bookings, payments, and personal details.
School Run
A pre-booked journey transporting children between home and school.
SEN School Run
A pre-booked journey transporting children with Special Educational Needs (SEN) between home and school or other educational facilities.
School Runs Contract
An agreement entered into between O.T.H Mini Cabs and a parent or guardian for the provision of school transport services.
Shared Journey / Minicab Sharing
A journey where multiple passengers may travel in the same vehicle where routes are similar.
Site
The O.T.H Mini Cabs website or any associated online booking portals.
Strike
Any officially announced rail, bus, or tube strike which may disrupt public transport services.
Top Up Account
A Profile type where a customer deposits credit in advance and uses the balance to pay for bookings.
Vehicle
A private hire vehicle licensed under Transport for London regulations.
Waiting Time
The time during which the driver waits for the passenger beyond any free waiting allowance.
4.1 Bookings may be made in advance or for immediate dispatch, subject to driver availability.
4.2 Once a booking is accepted by the Operator, the journey will be allocated to a licensed private hire driver.
4.3 Booking confirmations may include:
4.4 Customers must ensure that all booking information is accurate and complete.
4.5 Incorrect booking information may result in delays, additional charges, or inability to fulfil the booking.
5.1 All fares quoted are per vehicle, unless otherwise stated.
5.2 Fare estimates may be calculated using commonly available route mapping services such as Google Maps.
5.3 The quoted fare does not include additional charges that may arise during the journey.
5.4 Payment may be made using approved methods including:
6.1 Waiting time beyond the free allowance will normally be charged at £0.35 per minute.
6.2 Additional stops within approximately two miles may incur a charge of £3 per stop.
6.3 Child seats may be provided subject to availability for a fee of £10.
6.4 Public holiday surcharges of up to 50% may apply on:
6.5 Airport parking charges or terminal drop-off fees may be added where applicable.
6.6 Cleaning charges may be applied for damage or significant soiling (including vomiting) up to £120 per incident.
7.1 Airport pickups normally include 30 minutes free waiting time after the flight landing time.
7.2 Drivers may wait up to 75 minutes after landing unless otherwise agreed.
7.3 Waiting beyond the free allowance will be charged at £0.35 per minute plus parking charges.
7.4 Residential, hotel, or cruise terminal pickups normally include 10 minutes free waiting time.
8.1 Where a flight number is provided, the Operator may monitor the flight arrival time.
8.2 Drivers will normally meet passengers at designated meeting points within the airport terminal.
8.3 If passengers fail to make contact with the driver within the waiting period, the booking may be treated as a No-Show.
9.1 All vehicles operate a strict non-smoking policy.
9.2 Smoking, vaping, or the use of e-cigarettes is not permitted inside vehicles.
9.3 Passengers are responsible for any damage caused to the vehicle.
9.4 Significant soiling, including vomiting, may result in a cleaning charge of up to £120.
10.1 The Operator may offer shared journeys where multiple passengers travel in the same vehicle.
10.2 Shared journeys may involve additional pickups or drop-offs.
10.3 Shared services may take longer than private hire journeys due to multiple passengers.
Passengers are encouraged to follow these safety recommendations:
For assistance contact: 0203 397 3753
Standard Bookings
12.1 Bookings may be cancelled up to 2 hours before pickup without charge.
12.2 Cancellations made within 2 hours of pickup may incur a charge of up to 100% of the fare.
12.3 Failure to attend the pickup location may be treated as a No-Show, and the full fare may be charged.
Airport Bookings
12.4 Airport bookings may be cancelled up to 12 hours before pickup without charge.
12.5 Cancellations made within 12 hours may incur a charge of up to 100% of the fare.
Flight Delays
12.6 Where a flight number is provided, the Operator will attempt to adjust the pickup time if the flight is delayed.
Refund Processing
12.7 Refunds for prepaid bookings will normally be returned to the original payment method.
Operator Cancellation
12.8 If the Operator cannot fulfil a booking due to operational reasons, no cancellation fee will apply, and alternative arrangements may be attempted.
13.1 School transport services may be provided for journeys between home and school.
13.2 SEN School Runs may be provided for children with Special Educational Needs (SEN).
13.3 Parents or guardians must provide accurate pickup and drop-off details.
13.4 All passengers must wear seat belts during the journey.
13.5 Drivers assigned to SEN School Runs may receive safeguarding guidance and training as part of TfL licence, appropriate for supervising children during transportation.
14.1 Passengers must behave respectfully towards drivers and other passengers.
14.2 The Operator or driver may terminate a journey if a passenger behaves in a threatening, abusive, or unsafe manner.
15.1 Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018.
15.2 Personal information is used solely for booking, operational, and service delivery purposes.
16.1 The Operator will take reasonable care in providing services.
16.2 Journey times cannot be guaranteed due to traffic conditions, accidents, weather, road closures, or other circumstances beyond the Operator’s control.
Customers wishing to make a complaint should contact:
18.1 By providing payment details, the customer authorises the Operator to charge the fare and any applicable additional charges.
18.2 Additional charges may include:
18.3 The Operator may provide booking and dispatch records in the event of payment disputes or chargebacks.
18.4 Customers should attempt to resolve payment disputes with the Operator before initiating chargebacks.
19.1 Customers must ensure that passenger numbers and luggage details are accurate when making a booking.
19.2 Vehicles are assigned based on the information provided.
19.3 Drivers cannot carry passengers exceeding the legal seating capacity of the vehicle.
19.4 Excess luggage may require a larger vehicle and additional charges.
20.1 Passengers are responsible for ensuring they take all personal belongings when leaving the vehicle.
20.2 The Operator will make reasonable efforts to assist in recovering lost property.
20.3 A reasonable fee may apply for returning lost items.
20.4 The Operator is not responsible for items left in vehicles.
21.1 The Operator and drivers reserve the right to refuse service where:
22.1 O.T.H Mini Cabs reserves the right to amend these Terms and Conditions at any time.
22.2 The most recent published version will apply to bookings made after publication.
